What types of items can I trade in?
We accept most outerwear, such as jackets, pants, sweaters, and tops. We cannot accept next-to-skin items like undergarments and swimsuits for sanitary reasons.
How does trade-in work?
It's simple! Complete our online trade-in request form and include photos of your garment. We'll email you with an offer for RND2 store credit, and if you accept, we'll email you a prepaid shipping label to send us the item. Upon receiving the item, we inspect to confirm it matches the details originally submitted on the trade-in request and we'll apply the credit to your store account, minus a $5 shipping charge, for use on a future purchase.
How do I use my credit?
In order to receive your RND2 credit, you will need to create an account on RND2.co. We will attach the credit to this account and the next time you check out you may choose to apply it to your order.
What happens if RND2 determines the condition of my item is different than described?
Our trade-in offer is based on the condition described and the photos submitted electronically. Sometimes that doesn't give a clear picture of the actual condition. When we receive the item and complete our inspection, if the condition is different we will email you with a new offer which you can choose to accept or decline. If you decline this offer and want your item back, you will be responsible for return shipping costs.
What happens to my trade-in garments?
It depends on the condition of the garment when we receive it.
1. Items condidered "Silly Good" condition will be cleaned and disinfected by Tersus Solutions, an environmentally-friendly recycled liquid CO2 cleaning system, then listed on the RND2 site to begin its new life.
2. Items considered "Very Good" condition will go through the Tersus cleaning process, then move on to repairs before it's offered for sale on RND2.
3. "Good" condition items can vary. We either perform a complex repair, or if not functional, we'll identify all usable parts for upcycling projects, Either way, it will be cleaned and sanitized by Tersus and all scraps will be used or recycled. No waste ends up in the landfill!
Does my offer expire?
Yes, you have 14 days to accept our offer. After the 14 days, the offer expires and you will need to re-submit your garment through our trade-in form.